Online, offline - remote, in person - material, virtual
Meeting deadlines and staying sane is a challenge.
Adding a personal touch to daily tasks can motivate and restore.
Gig workers often struggle to maintain a healthy workl/life balance. I was asked to research how some do it, then add a new feature to a time management app.
UX Researcher, UX Designer, UX Strategist, Project Lead
User Interviews, Contextual Inquiry, Affinity Mapping, Persona Development, Journey Mapping, Lo-Fi Paper Wireframes, Usability Testing, Mid-Fi Digital Wireframes, Prototyping
Paper & Pen, Sketch, InVision, Figma
CHALLENGE: BALANCING PERSONAL & PROFESSIONAL
I interviewed 5 individuals on how they manage their time and what gets in their way. What I learned:
Research synthesis clearly showed a need for a balance between personal and professional, electronic and physical, serious and fun.
When I stick to a schedule, I meet deadlines.
I feel like I have my life together with a paper calendar.
I break big projects down into smaller, do-able tasks.
I like to have visuals in my schedule.
Students understand the importance of a healthy work-life balance and use many tools and to achieve that balance.
Nic knows time management is essential on and off the job, but needs help to sustain those skills.
How might we alleviate the stress of Nic’s deadlines with a time management tool she uses now?
PROCESS: KEEP IT FUN & EASY
Storyboards enabled me to quickly brainstorm ideas.
Crazy idea: print paper to-do list straight from phone.
Not-so-crazy idea: add a photo to a Google Reminder.
Several interviewees owned pets. Why not add pets to a reminder for fun?
I tested lo-fi wireframes with 5 students, age 25–38. All used Google Calendar and Drive. Two used Google Photos.
Scenario: You are collaborating on a project and want to be sure you share your deliverable on time.
Task: Create a Google Reminder, adding a photo of your cat to display when you share your deliverable.
Here’s where it got interesting. All testers completed the task AND loved using the paper wireframes. Three talked about their cats. One tester said,
“We appreciate all the encouragement we can get."
Next: usability tests on mid-fi wireframes and prototype.
LO-FI PAPER WIREFRAMES
ANNOTATED MID-FI WIREFRAMES
USABILITY TEST RESULTS
On a scale of 1 to 5, all 5 users rated the new feature 4 or 5. 5/5 successfully added a photo to Google Reminder, but were confused by Google Photos icons.
3/5 use Google Photos only occasionally.
2/5 users ignored the Save button in Reminder
"I like the picture, but don't know what button to press."
Recommendation: Increase size, reduce number of icons.
Simple is better, especially for busy people juggling many demands.
Fun opportunities for creativity and self-expression are even more important and rewarding as more and more is done for us automatically. Get out the crayons, glue, and paper!!